If we require a picture of an ID document, such as a Malaysian IC or a passport for Non-Malaysians, to aid in verifying your identity, it will be scanned by our identity verification service provider and stored securely and confidentially, in accordance with our Privacy Notice.
When uploading a picture of your ID:
Submit a photograph of your document; scanned copies will not be accepted.
Ensure that your document is valid, unexpired, and free from hole punches or alterations.
Ensure adequate lighting without glare; natural sunlight is preferable.
Capture the entire document without cutting off any corners or edges.
Ensure the ID document is fully visible and in focus.
You have the option to upload your picture using your mobile phone's camera.
Ensure that your picture does not contain any logos or watermarks.
Do not obscure or cover any information on the ID.
The document should be submitted as a .jpg, .png, or .gif file and must not exceed 10MB in size.