It sounds like you're experiencing issues accessing your account after a platform upgrade. Here's what you can do to resolve this:
Contact Support: Reach out to the platform's customer support team through live chat or email at compliance@mystartr.com as soon as possible. They can assist you in recovering your account and provide guidance on any changes or updates that may have occurred during the upgrade.
Provide Necessary Information: Be prepared to provide any necessary information to verify your identity and ownership of the account. This may include your email address, username, account number, or any other details associated with your account.
Follow Recovery Procedures: Follow any instructions provided by the support team to recover your account. This may involve resetting your password, verifying your identity through email or phone verification, or other security measures.
Stay Patient: Sometimes, account recovery processes can take time, especially during periods of high support volume or system upgrades. Stay patient and follow up with the support team if necessary.
By following these steps and working closely with the platform's support team, you should be able to regain access to your account and resume using the upgraded platform without any further issues.